Gas pump thinks empty tank is full and it shuts off

This happens almost every time I fill up my gas tank. The cut-off on the pump hose thinks the tank is full and it automatically shuts off. What seems to be causing the problem is ‘back up’ in the fill pipe to the tank. Even when the tank is empty, it still happens when I first squeeze the pump’s trigger. Is this a design flaw and is there a solution to fixing this problem?
Experienced mechanics share their insights in answering this question :
Yes, this is an issue I have experienced before myself. I had a 2007 FJ cruiser that did the same thing. The fuel filler neck is very narrow on the FJ cruiser and will cause the sense of a full tank at certain gas pumps, especially ones with sensitive nozzles. If this issue happens all of the time, then it is possible that the fuel filler neck itself has become damaged.

The neck runs down from the fuel filler area, behind the rear tire and underneath the back of the vehicle to the tank. There is also a venting tube that runs parallel to the filler neck. Rocks and debris can strike the filler neck and/or vent tube and dent the neck. If this happens, the resulting restriction of the neck or tube will cause fuel nozzles to shut off. New filler neck assemblies can be purchased and installed, but because of the nature of the repair and the safety factors involved, it should be completed by a qualified mechanic.

You may want to enlist the help of a mechanic, such as one from YourMechanic, who will have the equipment and training to inspect and/or replace the fuel filler neck assembly.

How to Identify and Fix Common car Problems ?

Our sources include academic articles, blog posts, and personal essays from experienced mechanics :

A small pipe called a venturi runs alongside the gas nozzle. When the end of the venturi pipe becomes submerged with the rising gas, it chokes off the air pressure that holds the nozzle handle open and shuts down the gas flow.
This is typically caused by one of two things. The most common being a bad fuel tank vent valve. This valve should open while fueling allowing the fuel vapor to be released to keep the fuel from backing up during fueling. It may also be a restriction in the fuel tank filler neck.
Hi There, This is likely related to your EVAP emissions system and something called a purge solenoid. The EVAP system prevents fuel vapors from the fuel tank from escaping into the atmosphere.
The fuel tank may build excessive pressure due to a blocked vent. This could cause fuel to spray on occupants or bystanders when opening the fuel cap, potentially causing injury. Additionally, if an ignition source was present, this could create a risk of fire, causing injury and/or damage to property.
Overheating engine

A bad fuel pump may overheat and inadequately deliver gas to the engine, causing it to run hot and turn off while on the road. In this scenario, your vehicle may start back up after overheating and shutting down, only to do the same thing a half-hour later.

A failing/failed fuel pump will cause major performance and drivability issues with your vehicle. If your fuel to air ratio is off and the cylinders aren`t getting enough fuel, then the pistons aren`t firing and your engine is struggling to move the vehicle forward.
Look into the fuel pump to see the filter, which will look like a screen. Don`t try to remove the filter, but instead use a clean paint brush to sweep away any debris blocking the filter. You can dip the paint brush in new gasoline to make it easier for the debris to stick to the bristles of the brush.
Give the tanks about 15 pounds of air, open a line after the filter and let it push the air out, then crank the starter. The pressure in the fuel tanks will drive the air right out.
Remove fuel pump from tank (avoid letting residual debris fall into the tank). Insert hose into fuel tank and begin pouring a stream of clean, hot water. While water is filling, spray mild detergent in the tank. If opening allows, use a brush to loosen debris from the sides of the tank.
According toFinancial Fuel Services, authorization limits apply to fuel purchases because the final amount is not known until the customer is finished pumping gas, making this transaction unique. “Each institution sets their own caps. It typically has been $100 dollars,” said Donna Severs, CEO of SLO Credit Union.
It seems dangerous to start a car after overfilling, but it`s usually the best thing you can do. After you clean up excess fuel, it`s necessary to start the vehicle to burn off additional gas in the tank. If the gas spill is severe, speak to a professional or someone at the gas station before moving forward.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

Gas pump thinks empty tank is full and it shuts off
ANSWER : Yes, this is an issue I have experienced before myself. I had a 2007 FJ cruiser that did the same thing. The fuel filler neck is very narrow on the FJ cruiser and will cause the sense of a full tank at certain gas pumps, especially ones with sensitive nozzles. If this issue happens all of the time, then it is possible that the fuel filler neck itself has become damaged.

The neck runs down from the fuel filler area, behind the rear tire and underneath the back of the vehicle to the tank. There is also a venting tube that runs parallel to the filler neck. Rocks and debris can strike the filler neck and/or vent tube and dent the neck. If this happens, the resulting restriction of the neck or tube will cause fuel nozzles to shut off. New filler neck assemblies can be purchased and installed, but because of the nature of the repair and the safety factors involved, it should be completed by a qualified mechanic.

You may want to enlist the help of a mechanic, such as one from YourMechanic, who will have the equipment and training to inspect and/or replace the fuel filler neck assembly.

When refilling gas tank, gas overflows before tank is full.
ANSWER : The most common cause of this type of problem is when the fuel filler neck’s inner tube comes off of the neck itself. You will need to have the filler neck removed to check to see if the inner tube was knocked off from someone trying to get fuel out of tank with a siphon hose and managed to knock the hose off. This causes the tank to not get filled properly and the inner hose can get caught in the fuel sender causing wrong readings.

If you’d like to get this fixed, consider YourMechanic, as a certified technician can help you service your fuel filler neck and ensure that your fuel gauge functions normally. Good luck.

Cannot pump gas except a small amount it will cut off like it is full. Gauge will show half full or full. Later it will show empty
ANSWER : There are a lot of things that can cause what you’ve described: a faulty fuel sending unit in the tank and the tank is actually full, a stick ORVR valve not allowing pressure in the tank to leave when fueling, or a saturated charcoal canister that cannot let the excess pressure in the tank escape. Are you able to fill an additional $10 in fuel after it cuts off? If so, then this may be a malfunction in the evaporative emission system not allowing pressure to leave the fuel tank when filling. If it cannot take more than $10 at all, then the fuel tank may be full and the sending unit is failing and providing a false reading. I strongly suggest acquiring a qualified technician to perform an inspection due to the volatility of fuel. A certified professional from YourMechanic can come to your car’s location to inspect the fuel problem and advise you on repairs.

Can 1 man replace a fuel pump and sending unit, clean out sludge and particles from fuel tank in about 1 hour? Think I was scammed
ANSWER : To drop the fuel tank on your model, and immediately re-install the tank (without any cleaning or service) would require about 2 to 3 hours in total for an experienced professional if a lift is available. The fuel pump itself can be installed without removing the tank but to do that you must have access to the inside of the car because the pump is removed through an access panel under the rear seat. Also, you can’t drop the tank without access to the inside of the car because to drop the tank the wiring harness has to be disconnected and that connection is only accessible from inside the car. So, if the car was locked, obviously no work was performed on the vehicle. YourMechanic does offer these services and you can start by requesting fuel pump replacement. If you have further questions or concerns, do not hesitate to re-contact YourMechanic as we are always here to help you.

I installed a new fuel sending unit the gas tank is full and it shows empty when u take all gas out it shows full what could it be
ANSWER : It sounds like you put in an incorrect sending unit or it is defective and needs a replacement. The fuel sending unit will vary resistance from low to high resistance controlling the gauge. If the signal from the sending unit is opposite of what it should be then the gauge will work opposite of the way it should. I would recommend replacing the sending unit and make sure the new one works opposite of the one you have now. You may have to get the correct one from the dealer since sometimes the aftermarket ones do not always work. You can connect the sender and check it before installing it back in the tank.

Fuel pump not pumping gas. 1996 Chevrolet Blazer
ANSWER : Hey there, thanks for writing in about your 1996 Chevrolet Blazer. If you hear the pump, but still get no fuel out of the pump, then you have the power and ground backwards in the wiring or they have it backwards on the pump. If you need help having this checked, a certified professional from YourMechanic can inspect the starting issue and let you know what repairs are necessary.

Gauge showing full when only 3/4 full and gas pump cuts out at this time too.
ANSWER : It sounds like the fuel level sensor on your vehicle is faulty. The fuel level is always about a quarter tank lower than what the gauge says. This can cause the vehicle to run out of fuel when the gauge still reads 1/4 tank. I would recommend having your fuel level sensor inspected to determine if it is functioning properly. If not, have it replaced as soon as possible to avoid being stuck on the side of the road from running out of fuel.

Faulty gas gauge or sending unit?
ANSWER : This is a problem likely related to your fuel tank sending unit. This is a small float type component inside your fuel tank that measures the level of the fuel inside the tank. As the fuel level drops, the float level changes and sends a signal to the car’s computer which then displays the reading on the fuel gauge in your dash. If you need assistance with this, I would recommend having an expert from YourMechanic come to your location to diagnose the issue and repair your fuel sending unit as necessary.