My car key won’t turn in the ignition

ANSWER : Hi there. The symptoms you’re describing with your boyfriend’s 2002 Grand Cherokee appear to be related to a broken or worn out ignition switch or relay. The ignition switch on the inside of the steering column is attached to multiple electronic connections that send signals to a relay box; which in turn, sends the signal to the individual components. The issue could be related to the ignition switch, the relay, or any of the components in between. If you want to have the fault pinpointed in person, I would have this starting issue inspected by a trained professional to ensure that the correct repair is made.

ANSWER : Hello and thank you for contacting YourMechanic. There is a rubbery stick substance that is inside the ignition switch to protect the key as it is inserted. What seems to happen is the ignition switch got hot and melted the rubbery stick substance. The fix to this is replacing the ignition switch for it to got hot and failed. Also, check the wiring to the ignition for any loose or damaged wires. If you need further assistance with the ignition switch, then seek out a technician, such as one from YourMechanic to help resolve this problem for you.

ANSWER : Hi, thanks for writing in. This sounds like your battery cable connections are corroded or loose at the battery. Try to see if the battery connections are loose by wiggling them and see if power returns. If power returns, then have the cables removed, cleaned, and reconnected to test the battery. Hope this helps and best of luck!

ANSWER : Hello there. The charging system on the car may not be charging the battery as you drive and the systems that keep the engine running are priority so the engine will stay running until the voltage drops below about 9 volts but the lighting and some other accessories may cut off above this voltage first. You should have the charging system tested to see if the alternator needs to be replaced.

ANSWER : The steering lock may not be unlocking either due to a faulty ignition lock housing or more commonly as the cars age a faulty spring at the steering wheel on the under side of the column. If the ignition lock housing is the issue the housing can be replaced. It s a bit tricky as the mounting bolt has break off heads and generally need to be driven out with a punch. If the lock is not disengaging because of a faulty spring on the ignition lock many owners have had the spring removed by having it drilled out of the housing. However, removing the spring may permanently disable the steering lock. The last option would be to replace the steering column. You may want to enlist the help of a mechanic who can recommend the proper repair for your situation.

ANSWER : Many different items can cause the vehicle to not start. With the key stuck in the ignition it is possible there is a ignition switch or key cylinder fault. For the no start, the most common causes are the ignition switch, battery, starter, fuel pump or battery cable. I recommend having a qualified mechanic, such as one from YourMechanic, come to your home or office to inspect your no-start condition and make the correct repair.

ANSWER : Of course, don’t switch gears without being fully stopped, unless your Owner’s Manual or the manufacturer has alternative advice. However, the gear shift issue has no relation to the no-start problem you are describing. Inasmuch as you only have 6,000 miles on the car, the "constant on and off" that you believe has occurred is meaningless in comparison to the expected total vehicle service life. That is, assume what you perceive as "constant on and off", during merely 6,000 miles, might be equivalent to using the car "normally" for three years. A new car should be trouble free for at least 5 years, unless there is a defect, so your "constant on and off" is not a causal factor for any fault on the vehicle. What you might have is a defect in the ignition switch, or perhaps the immobilizer system, but if the problem is not in the switch itself, clearly there is an electrical problem.

If your vehicle is under warranty, by law the dealer MUST repair the issue you are describing within a prescribed time frame and number of "attempts", otherwise the dealer will run afoul of Federal and state Lemon Laws that give you very specific rights, and recourse (contact an Attorney; we are Mechanics, NOT attorneys). Consequently, if the vehicle is still under warranty, to save yourself money do be sure to seek a resolution from the dealer. If the vehicle is not under warranty, obviously a certified Mechanic from YourMechanic could identify the electrical fault and resolve this for you. If you want to go that route, please simply request a no start diagnostic -electrical system and the responding certified mechanic will get this taken care of for you. If you have further questions or concerns, do not hesitate to re-contact YourMechanic as we are always here to help you.

ANSWER : Your probably correct, it sounds as though your battery is done. But it also sounds like you have charging system issues. I’m not sure that fixing your battery and charging system will solve the problem with the car shutting off, but it’s possible that it will and it’s a darned good place to start. By contacting Your Mechanic, you can have a technician come to your home or office to check out your car and help you figure out what to do next.